Shipping + Returns
 

Ready to ship items will be processed within 2-5 business days of purchase, unless otherwise noted. Made to order items have specific processing times listed individually on each item. this includes making the product and shipping.

All items will be shipped USPS, with insurance and a tracking number available for your convenience. I am not liable for items lost in the mail, however I will assist in tracking down the package.

International shipping is available. If you are shipping internationally please purchase the item and email me at kp@kpsilversmithing.com for shipping cost information. I will estimate the cost and invoice you prior to shipping the product. tracking numbers may not be available to all countries.

All information is listed on each piece of jewelry including size, stone, finish, etc.. The customer is responsible to measure for the correct size and or fit. If there is a problem with the product please contact me and we will discuss further action. Because all info is given with each piece, the customer is responsible for shipping costs if the product is returned.

If the piece is damaged in transit, I will repair the piece and send it back. I will not replace the piece or fix for no cost if the product is damaged from normal "wear and tear". I do repairs to my jewelry, but it will cost time and materials.

All custom orders are non-refundable and require the full price to be paid before the piece can be started.